Refund policy

We have a 7-day return policy for a full refund and a 20-day return policy for store credit. All SALE and CLEARANCE items are FINAL SALE.

If an order is cancelled before shipped, it will be less the service charge incurred to process the order with the website POS host.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an online return, you can contact us at info@tuunaandco.com. Please note that returns will need to be sent to the following address: 2-B King St. E, Cobourg, ON, K9A 1K7 - shipped via the carrier of your choice and please provide the tracking number once shipped. Returns can also be done in person at the store.

You can always contact us for any return question at info@tuunaandco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tuunaandco.com.